My order was cancelled/refunded?

This could be a number of things, purchased something without enough information provided, purchased something belonging to specific group you're not a part of and/or selected the improper quantity set by your group organizer. Could be that particular item is not instock anymore and we caught the inventory problem after your order went through.
 

Custom ordered products, how long will it take for an order placed to be delivered?

Depending on order quantity and product type, example: custom made patches typically takes 16-18 business days and custom challenge coins take 18-20 business days for production excluding shipping time. Please be on the look out in your email or correspondence for updates if your project qualifies for sampling approval before mass production begins for embroidered, woven, and printed patches, which this can slow things down if not approved in a timely manner.
 

I purchased a preorder product from your shop when will my product be shipped?

Preorder items typically have a expected ship time listed on the product page or your group organizers post if this is a hosted run, delays do happen though so be sure to check back for any updated information. You can also follow us on Facebook for updates and promotions. An automated email will be sent to the email you used for your order, which will include items in the shipment and tracking information.
 

I received a USPS tracking number for my order but it doesn't show any scans or updates when I try to track my package?

It typically takes48 hours for tracking information to appear on the USPS website. International orders they usually track up till the border and will require checking from your local postal service if not received in 2 weeks time in some cases import taxes may need to be paid.
 

Help, I received the wrong item!?

Get in contact with us as soon as possible, linked below, so we can quickly resolve this issue. Accidents do happen and the last thing we want is for our whoopsie daisy to make your day go crazy.
 

What are the ship times from the moment I place my order?

Well this is sololy dependent on what is ordered, if the item you’re ordering doesn’t have a preorder notification when adding it to your cart, that means it’s in stock and ready to ship. We usually ship out orders within 1 business days. If there’s a holiday, orders will go out the next available business day. Keep in mind we do have lives also, so if you need something expedited get in contact with us so we can help get you your order faster. 

Do you only offer USPS?

USPS is our main shipping method but we do have DHL and UPS available at our disposal for alternate shipping methods, if you prefer to use one of those carriers let us know and we can get you quoted for the shipping difference after you placed your order. 

How do I measure my hands for gloves, am I doing this right?

To properly measure your hands you want to use a tailors measuring tape, wrap it around your palm, make sure it’s lapping over your knuckles, then slightly spread your fingers. If you’re in-between a size but lean closer to the next size I recommend sizing up. Do keep in mind most of our gloves are crafted with full genuine leather, over time and use they will become more form fitting.